Customer satisfaction and loyalty are crucial for businesses that want to grow and be successful. The only way to ensure customer satisfaction is by improving the quality of services and products and meeting the specific needs of the customers. But, what comes under question is understanding what customers need.
Well, businesses obtain customer feedback by employing different approaches, such as customer interviews, surveys, prototype testing, etc. As a result, they can prioritize product roadmap decisions. But anyone who has tried using the aforementioned techniques knows how time-consuming it is to gather, manage, and analyze the feedback.
But, thankfully, technology has made it incredibly easy to collect customer feedback and provide valuable insights to make informed decisions. These customer feedback tools automate the feedback-collecting process and convert it into data that can be used to interpret and analyze customer experience.
So, in this article, we have listed some of the most crucial customer feedback tools that you should consider using.
But before we explore the tools, we are going to give you a quick reminder that to use all of the tools and make the most of their advanced features, you will need an uber-fast internet. Having a reliable connection will keep you on top, giving you quick insights. Therefore, we would suggest you invest in a high-end internet like Cox. It offers lightning-fast internet at just the best rates. Also, if you speak Spanish, you may explore through Cox Internet español to learn more.
Anyway, let’s get into customer feedback tools right away!
Feedbackify
Feedback has to be in your arsenal if you want to get quick feedback. This tool allows you to start a quick feedback process for your site visitors without registration. Also, it is a drag-and-drop editor, allowing users to create website feedback forms themselves.
The installation of this tool is very easy, and all you have to do is copy the code provided and paste it into the website’s HTML. As a result, the customers can provide quick feedback in the form of ratings and comments. Within this tool, you can easily see the received feedback in a dashboard in real-time.
Also, it has features that offer private conversations between customers and businesses, providing much-needed privacy to both.
Survicate
Another incredible addition to our customer feedback tools list is Survicate. This handy tool allows you to collect customer feedback on all digital channels. However, the best feature of the tool is that it enables you to trigger surveys at different points on the website or mobile app. You can send surveys through links, email, chat, or in-product. Moreover, it integrates with other customer support tools, such as CRM and Analytics. Moreover, it allows you to get constant customer insights from all stages of the funnel.
Qualaroo
With excellent features, customizable templates, and versatile abilities, Qualaroo is a one-of-a-kind customer feedback tool. With this tool, you can create different types of surveys that suit your products/services and maneuver the customer’s feedback-giving choices. Choose from the customizable templates that can get you high response rates and come with advanced targeting mechanisms.
Moreover, it is supercharged with Artificial intelligence making feedback analysis a breeze.
SurveyMonkey
The next on our list is another tremendous customer feedback tool, SurveyMonkey. It comes with exceptional features; for example, it is built-in with configurable attributes, making it an ideal choice for collecting feedback in a go. On top of that, when using SurveyMonkey, you need not worry about the security of survey data. It is a security-encrypted survey platform that keeps the data protected.
Typeform
Typeform is a conversational kind of customer feedback management platform that lets you ask and ask customer questions one by one. It offers a wide selection of visually attractive forms, surveys, and quiz templates to choose from. Technically, it is a web-based software that you can use to create surveys without writing any code.
HubSpot
Last but certainly not least is HubSpot which offers a full-packed Customer Service Software that comes with ultimate tools for marketing, sales, customer service, and management. For example, Hubspot’s customer feedback tool allows you to create surveys to collect feedback and deliver them through email or on your website. Moreover, you can track all the customer feedback on a single dashboard.
You can use the Net Promoter Score survey to measure customer loyalty and, the Customer Effort Score surveys to learn about the feasibility of customers obtaining support. Moreover, you may use Distribute Customer Satisfaction surveys to know how satisfied the customers are at different points in the customer journey.
Bottom Line
There you have it, many customer feedback tools that can make a significant difference by collecting the insights you need to make improvements to attain customer satisfaction. So, which tool are you going to use now?